Maintenance & Support

TSE-HYB certified expert staff and flexible service level agreements (SLA).

Overview

Guarantee business continuity with on-site, remote, and phone support services covering enterprise systems under flexible SLA schedules.

Our Key Services

Our comprehensive range of services supports you at every stage of your SAP journey

TSE-HYB Certified Technical Support

Authorized system maintenance operations meeting local TSE Service standards.

SLA Commited Response

Committing to strict response SLA bounds (e.g. 2-4 hours) for critical system crashes.

Periodic Preventive Audits

Monthly or quarterly hardware health checks to intercept disk or fan wear before failures occur.

Benefits

Key benefits our services provide

Guaranteed Business Uptime

Ensuring operations survive crashes with instant access to system engineers.

Expert Engineers

Access seasoned infrastructure professionals without hiring them full-time.

Our Implementation Approach

Our methodology and approach for a successful implementation

Inventory & SLA Scoping

Scoping active server counts, vendor statuses, and custom response bounds.

Initial Health Check

Benchmarking all system firmware versions and storage capacities at support kickoff.

Technical Details

Technical specifications and supported technologies of our services

Service Guidelines

TSE Hizmet Yeterlilik Belgesi (TSE-HYB)
7/24 Telefon ve Uzaktan Destek
Parçalı/Parçasız Bakım Seçenekleri
İş Gücü Yedekliliği

Our Process

How we deliver our services

Asset Audit

Documenting serial numbers and configurations of hardware hosts to be supported.

Monitoring & Support

Handling tickets, dispatching certified specialists, and initiating hardware swaps.

Case Studies

Real-world applications and success stories of our services

Holding Infrastructure Care

Provided 24/7 hardware maintenance for a large holding company, resolving main server crashes within 2 hours under strict SLAs.

Results

2-hour average response time
80% reduction in unplanned downtime

Frequently Asked Questions

Most commonly asked questions about our services

Ready to transform your SAP landscape?

Our team of certified SAP experts is ready to help you optimize your SAP systems and drive digital transformation.